Online Doctor

Making a Complaint

1. Information About Us

1.1 Our site, is operated by The Sheffield Clinic Ltd, a company registered in England and Wales, Company Number 06037657. Our address for correspondence is: The Sheffield Clinic Ltd, CFC House, Acorn Business Park, Woodseats Close, Sheffield. S8 0TB.

1.2 We are regulated by the Care Quality Commission (CQC). Regulated activities include diagnostic and screening procedures, surgical procedures, and the treatment of disease, disorder or injury. View our CQC registration details here:

1.3 We are a small owner-operated company. We can be contacted by sending an email to, or by telephone in the United Kingdom on 0333 577 5311.

2. Making a Complaint

2.1 The Sheffield Clinic Ltd strives to provide high quality services to all users of this website and patients accessing our clinical services. As such, we welcome any and all feedback from people using our service, including this website, so that we can make improvements and provide the highest quality of service to future users.

2.2 If you are not satisfied with any service provided by The Sheffield Clinic Ltd, or one of the companies we have used to provide the services, we endeavour to resolve any and all issues that have been reported in a reasonable timeframe. If appropriate, we will make changes to policies and standard operating procedures to avoid the recurrence of any unsatisfactory element of the services we provide. We strive to provide patient-focused, and safe care to all patients accessing the services provided by The Sheffield Clinic Ltd.

2.3 If you are not satisfied with any part of the service you have received, please raise the issue with the Registered Manager at The Sheffield Clinic Ltd.

2.4 The Registered Manager can be contacted by:

Registered Manger
The Sheffield Clinic Ltd T/A Trusted Treatments
CFC House
Acorn Business Park
Woodseats Close
S8 0TB

2.5 Our standard working hours are Monday to Friday, 9am to 5pm, Saturday 9am to 1pm.

2.6 We aim to respond to all queries within two working days.

2.7 You can request a copy of our complaints policy and sections of other, related policies.

2.8 If after contacting the Registered Manager you are not satisfied, you can escalate your complaint to the Care Quality Commission by visiting the relevant section of the CQC website, for example the complaints section here:

3. Contacting Us

3.1 To contact us, please email us at or using any of the methods provided on our Contact Us page.

Important Information

If your condition or symptoms require urgent treatment, please call NHS 111 by dialling 111 on your telephone. If you require emergency treatment, for example, if you or someone else has chest pain, has received an injury to the head, or has been involved in a serious accident, call 999 on your telephone immediately. If your condition or symptoms are not something that can be assessed remotely through the Trusted Treatments online doctor service, please make an appointment with your usual GP at the earliest opportunity. If your GP cannot offer an appointment in a timeframe that you feel is appropriate, call 111 on your telephone and seek advice, explaining your concerns. Read more about where to get help.

Online Doctor
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